Privacy Policy

Introduction

GoldKach (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website, www.goldkach.com (“our site”), and your rights concerning your personal data.

We are a data controller under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This means that we are responsible for deciding how we hold and use personal data.

Information We Collect

We may collect and process the following personal data about you:

• Identity Data: Includes your name, title, and date of birth.
• Contact Data: Includes your address, email address, and phone number.
• Financial Data: Includes payment details if you engage in transactions with us.
• Technical Data: Includes your IP address, browser type, time zone setting, operating system, and usage data about your interaction with our website.
• Profile Data: Includes your preferences, feedback, and survey responses.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

We collect this data when you fill in forms on our site, correspond with us by phone, email, or otherwise, or use our website.

How We Use Your Personal Data

We may use your personal data for the following purposes:

• To provide you with the information, products, and services that you request from us.
• To manage our relationship with you, including notifying you about changes to our services, privacy policy, or terms and conditions.
• To process payments and deliver services to you.
• To improve our website, services, and customer experience through analysis and research.
• To provide you with marketing communications about products or services we believe may be of interest to you (with your consent, where required).
• To comply with our legal obligations, including fraud prevention and anti-money laundering laws.

Legal Basis for Processing

We will only process your personal data when we have a lawful basis to do so. The lawful bases for processing include:

• Consent: Where you have given us explicit consent to process your data.
• Contractual Necessity: Where the processing is necessary for the performance of a contract with you.
• Legal Obligation: Where we need to comply with a legal obligation.

Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services, provided your rights do not override these interests.

How We Share Your Data

We will not sell your personal data to third parties. However, we may share your personal data with trusted third parties for the purposes mentioned above, including:

• Service providers who support our IT infrastructure, payment processing, and other business operations.
• Regulatory authorities, law enforcement, or other third parties where we are required by law.
• Professional advisers including lawyers, auditors, and insurers.

International Transfers

Some of our external service providers may be located outside of the UK and the European Economic Area (EEA). In such cases, we will ensure that your personal data is transferred securely and that appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision by the European Commission.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access, use, alteration, or disclosure. Despite our best efforts, please note that no system can be completely secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for legal, accounting, or reporting requirements. After this period, we will securely delete or anonymise your data.

Your Data Protection Rights

You have the following rights concerning your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You have the right to request that we correct or update any inaccurate data.
• Erasure: You can request that we delete your personal data, subject to certain legal conditions.
• Objection: You can object to the processing of your personal data where we rely on legitimate interests.
• Restriction: You can request that we restrict the processing of your personal data in certain circumstances.
• Data Portability: You can request the transfer of your data to another party in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 12.

Cookies

Our website uses cookies to improve your browsing experience and provide personalized content. For more information about how we use cookies, please refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and, where appropriate, notified to you via email or other communication methods. Please check this page regularly for updates.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: